Service

One of the biggest concerns when purchasing any sewing machine is what to do when it’s time for service or a needed repair.  Service can become a big problem, especially if you buy a machine online and have to deal with the hassle of shipping it to the manufacturer and then waiting weeks for its return.

At McDougal’s, we eliminate the worry by providing factory-authorized service right in our Katy Main Store. We take great pride in our exceptional service and repair department and truly believe our factory-trained technicians are the best in the industry because they bring years of experience and training to every machine they service. They also work hand-in-hand with manufacturers to make sure that your machine is efficiently serviced and kept up-to-date with the right parts and highest-quality workmanship. McDougal’s offers expert service and repairs for sewing machines, embroidery machines, sergers, long-arm quilting machines, industrial sewing machines, vacuums and more.

  • Full-time, highly experienced, factory-trained technicians on site
  • Factory-authorized service eliminates the need to ship your machine to the manufacturer or the risk of voiding your warranty by having work performed by uncertified technicians
  • Large parts department with most repair parts kept on hand for speedy repairs

Our service and repair department is just one reason, among many, to consider us before purchasing a new sewing machine.

Authorized Warranty Center for:

  • Husqvarna Viking (Only dealer in Houston market)
  • Pfaff
  • Brother

McDougal Complete Protection Plan  (additional fee)

When you buy from us, you get peace of mind that comes from knowing we stand behind every machine we sell. We’ve been in business since 1940’s, and our service after the sale is an important reason for our success. We’re one of the few companies in the industry offering a protection plan that covers 100% of all machine repairs and maintenance, including the cost of all parts and labor.

Coverage under our complete protection plan includes:

  • Three years of “bumper-to-bumper” protection for your new machine
  • Annual tune-ups for duration of protection plan.
  • 100% guaranteed trade-in value toward a new upgraded machine for one year

Our goal is your 100% satisfaction for as long as you own your machine.

Get in Touch

Main Store
McDougal Sewing Center
20141 Park Row
Katy, TX 77449
Directions
(281) 347-0453

fry road
JOANN Fabrics and Crafts
1219 N Fry Rd
Katy, TX 77450
Directions
(281) 398-4332

Sugarland
JOANN Fabrics and Crafts
16626 Southwest Fwy
Sugar Land, TX 77479
Directions
(281) 242-9400

Memorial
JOANN Fabrics and Crafts
9960 Katy Freeway
Houston, TX 77055
Directions
(832) 742-5435

The Woodlands
JOANN Fabrics and Crafts
25415 I-45
Spring, TX 77380
Directions
(281) 419-2333

Willowbrook
JOANN Fabrics and Crafts
12918 Willow Chase Dr
Houston, TX 77070
Directions
(281) 807-3425

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